30 days Return Policy

If you are not 100% satisfied with your purchase, we will accept your return request.
Please log in first and click on  "My orders” to get a full refund(Customers will have to pay for shipping fee of returned items.).
A return request must be applied for within 30 days and goods must be returned in the meantime. (Postmark serves as a proof )
Once your return items are received, it will be processed within 10 business days for the refund amount to show up in your account.




Apply for the return

1. Apply a “return request”
2. Send the returned items back to the Copy Hair headquarters
3. Merchandise is received and assessed by Copy Hair
4. Refund to your account (10 business days after receiving your return items)

NOTE:

1. Please pack all returned items including complimentary gifts with the original packing (Your items must be in the same condition that you received them.). Your return request must be applied within 30 days of the shipped date and the return must be postmarked within 10 days of the date you received the item.
2. If the original packaging is disposed of or unusable, please pack your returned items by other outer packages. Do not directly send the boxes which wrap products to us. If the boxes which wrap products are damaged severely, your return request might not be accepted, or the damage fee will be charged. The damage fee will be deducted from your full refund.
3. Please notice that your full refund excludes the shipping fee (Customers will have to pay for shipping fee of returned items.). Also, we only provide the “return request” so all products are not exchangeable.
4. If we assess that you have applied for a return request due to an unreasonable demand, Copy Hair will have the right to cancel your orders in the future.